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Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!
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Terms & Conditions

OVERVIEW
This website is operated by Caraselle Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Caraselle Ltd. Caraselle Ltd offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Caraselle Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Caraselle Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@caraselledirect.com.
Our contact information is posted below:

Trade name: Caraselle Ltd

Phone number: 02072675003

Email: info@caraselledirect.com

Physical address: Caraselle Ltd, Unit 4 Regis Road, Kentish Town, London NW5 3EW, United Kingdom

VAT number: GB 371040883 

Trade number: Registration No. 01662568

Based on 1209 reviews
87%
(1049)
10%
(116)
2%
(25)
0%
(3)
1%
(16)
Good product

Was really pleased with the quality . Bought it to protect a beautiful silk dress. Quick delivery , so overall excellent product and company

Hello, thanks so much for a lovely review! Glad you like it! Please remember to also protect your beautiful silk dress from Moths, they absolutely LOVE natural fabrics like silk and clothes in storage are easily forgotten and not disturbed so perfect for Moths! Add a Moth product such as Orphea Anti-Moth Strips or Acana Hanging Moth Killer to provide the most reliable protection. Best wishes, Liz
https://www.caraselle.com/collections/moth-control

B
Jumbo Lint Roller (20m)
Barbara Musial
The best one

Very helpful

Thank you for your review! We're glad to hear that our Jumbo Lint Roller has been helpful for you. Best wishes, Liz

Covers are great, but...

Covers are great products, no question. However Caraselle uses Evri for delivery and they are terrible. Package was delivered to the wrong address despite my instructions. This happens a lot with Evri, I usually avoid any retailer who uses them for delivery. Despite the great products from Caraselle I would think twice about buying anything from them again.

Find a better delivery service if you want to keep your customers.

Great quality

Great quality, feels and looks sturdy, wide with a curve. Smooth material that doesn't damage the fabric. Excellent for wool and cashmere coats and suits! Don't splurge on outerwear and then hang them on a cheap, thin metal one, get a proper hanger!

Hi Helena, thank you for the wonderful review. We are so glad to hear that you are satisfied with the quality of our Shaped Wooden Suit Hanger. We really appreciate your recommendation and hope to see you again soon! Best wishes, Liz

Very useful for sensitive sweaters

Very useful for sensitive sweaters that sometimes need hanging, no pressure on the fabric, practical size and shape with a dowturn curve to protect shoulders' shape.

Dear Helena
Thanks for taking the time to review our Hangers! Best wishes, Liz

These are fantastic…easily remove dog hair My Pug covers me in fur

These are fantastic…easily remove dog hair
My Pug covers me in fur ,especially when lm wearing black!!
I’ve purchased many rollers before, that were pretty useless
So l was delighted with the ‘stickyness’ of these ,and they tear really easily
Will definitely purchase again,

Dear Angela, What a lovely review & super cute Pug! Thanks so much for taking the time to write it - please make sure you're on our Newsletter if you purchase again, for 25% Off when you sign up and regular 20% off discounts! If you're interested in Subscribe & Save it will also give you 25% off. Many thanks again! Liz

Great product

Great product as I now get no leaking down the side of the milk bottle. Must sure the washes are fitted correctly when moving the stoppers onto a new bottle or they will leak.

Thanks very much for your review Ian! Really appreciate you taking the time to do it, best wishes, Liz

Ticks the Box!

Ordering process was straight forward and the product arrived well wrapped and quickly.
Excellent removing pet hair without any issues.

Hi Gerry, thank you for taking the time to leave a review! We're so happy to hear that our Pet Hair Remover Lint Roller is ticking all the boxes for you! Thank you for choosing our product and for your support! Best wishes, Liz

roller very good at removing pet hair BUT no

roller very good at removing pet hair BUT no guard to replace the sticky roller in

Dear Linda, Thanks very much for taking the time to leave a review, we really appreciate it! We provide a Silicone Release outer wrapper with every Roller & Refill which is reusable and should be kept for replacing over the sticky paper. It protects against air, humidity, and handling so there's no chance of damaged or wasted first sections of paper. Hope this helps! Best wishes, Liz

An excellent lint roller

An excellent lint roller, used mainly in my house to remove dog hairs, which it does extremely well. This is not the first time I have purchased these rollers and it certainly will not be the last. As far as I am concerned they are definitely value for money.

Hi Richard, Thank you for your kind words about our Pet Hair Remover Lint Roller! We appreciate your continued support and we are happy to know that you find our product to be a good value. Thank you for choosing our brand! Best wishes, Liz

Neat tide it and does the job Makes life easier

Neat tide it and does the job Makes life easier , especially with my arthritis

Hello, Thank you for taking the time to leave a review for our Topster Milk Pourers. We are delighted to hear that it has made your life easier, especially with your arthritis. Thank you for choosing our product! Best wishes, Liz

Simply the best.

The best you'll get, very sticky and a decent amount on the roll compared to others. Well worth the money. Have bought before and will again when required. Recommended.

Dera Lawrie, thank you for taking the time to leave such a positive review for our Pet Hair Remover Refill. We appreciate it! Best wishes, Liz

Good Quality Hangers

Excellent hangers, nice and robust. Using these for hanging wet washing, and love the fact that they can swivel.

Thank you for your review! We're happy to hear that you are satisfied with the quality of our Deluxe Caraselle Swivel Hook Hangers. Also glad to hear that the swivel feature is convenient for hanging wet washing. Thank you for choosing Caraselle! Liz

Great pegs that really do grip

Great pegs that really do grip.We have a thin washing line which made the washing rotate easily due to the old pegs having large gaps in the centre. These pegs have a much closer fitting to the washing, thus gripping the washing a lot better. Would highly recommend these pegs. Absolute bargain.

Hi there! Thank you so much for taking the time to leave such a positive review for our Extra Strong Non-Slip Clothes Line Pegs. We're thrilled to hear that they are working well for you and providing a firm grip for your sheets, blankets, and towels. Thanks again for the recommendation, we truly appreciate it. Best wishes, Liz

Practical solution to a big moth disaster

I am very pleased with your sweater storage bags, which can now combat my ongoing moth problems.. Well made, with strong zips, they are ideal for showing the contents clearly. So glad I purchased so many and can be far more optimistic about my woollen jumpers and cardigans now.

Hello - thanks very much for taking the time to leave your review! Very pleased you're finding the Sweater Bags so useful! Best wishes, Liz

Spot on does the job gets rid of the blobs no

Spot on does the job gets rid of the blobs no problem

Thank you for your positive review! We're glad to hear that our Knitwear Defuzzer Shaver was able to remove pesky blobs with ease. Best wishes, Liz

Very satisfied for many years with this effective pet hair remover.

I have been ordering these pet hair removers and refills for many years from Caraselle and have always been very satisfied with the ability to clear up pet hairs from furniture clothing etc. Highlyrecommended.

Thank you for your kind review & repeat order! We are thrilled to hear that our pet hair remover has been effective for you over the years. Best wishes, Liz

I still have not received my order no

I still have not received my order no. 8529, dated 22nd September.

Hi Susan, we are sorry to hear your order never arrived. I have emailed your directly so we can get this issue sorted for you. Kind regards, Samantha

The best sticky rollers

Definitely the best sticky rollers - they really work well. Thoroughly recommended.

Thank you so much for your kind words and recommendation! We are thrilled to hear that our pet hair remover lint roller and refills are working well for you. Thanks again! Liz

would not protect clothes against

would not protect clothes against moths

Hello, I'm very sorry you aren't happy with the product. Being made from Peva provides it with a natural protection from Moths - who prefer natural fabrics to man-made fabrics such as Peva. We always suggest with all over Covers, including ones made from Peva, that to provide the most reliable protection from Moths you should also include a Moth Deterrents such as Acana or Orphea Anti-Moth Strips which we provide in our Moth Range. Please don't hesitate to contact us if you need any further information about Moth protection or your purchase. Best wishes, Liz

Great!

These pet hair removers are the very best on the market, no doubt about that. Just one thing, maybe don't use Evri as your couriers, they lost my delivery but you were brilliant at sending a replacement with a different carrier. Thank you so much.

Dear Susan, really appreciate your review and feedback - glad we resolved your delivery issue and thanks for your order! Best wishes, Liz

Not tried it properly yet

Not tried it properly yet, but it’ll be okay

Thank you for taking the time to leave us a review! Best wishes, Liz

Best clothes pegs available today

Very impressive - profiled grip accommodates plastic lines without marking clothes - firm grip but peg design allows ease of use compared to classic designs

Hi Bill, thank you so much for taking the time to leave us such a wonderful review! Best wishes, Liz

Good service - actually have a telephone that is answered!

I didn’t realise the refills would arrive without a roller as it was my first order. Rang up and was told a roller would be sent. Thank you

Hi there! Thank you for your review and for choosing our product. We appreciate your feedback and hope you continue to enjoy our products! Best wishes, Liz

Terrible service from Evri Delivery to be on Wed

Terrible service from Evri Delivery to be on Wed by following Monday still parcel
Phoned Caraselle who said they would phone back but didn’

Hi, we do apologise again on the service from EVRI and the delay on the call as i was waiting on an update from EVRI regarding your parcel. We spoke this morning on the phone and a replacement will be dispacthed on your requested date. Sorry again for the inconvience caused. Kind regards, Samantha