Skip to content
Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!
Give Us A Call +44(0) 20 7267 5003 - Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!

Delivery & Returns

Delivery And Returns - Caraselle Direct

We operate from factory/warehouse premises and aim to dispatch the same day (weekdays) and Monday following weekend orders. If you are out when the post is attempted to be delivered, then you will receive a card informing you which post office you should go to collect it. Orders sent by courier will make 3 attempts to deliver. 

United Kingdom (Including Highlands & Islands)

  • Evri, Yodel or Royal Mail Standard Delivery: £0.01 - £19.99 = £3.99, Over £20.00 = FREE
  • Express Delivery: Over £0.01 = £6.99
  • Collect Your Own: FREE at specified location, Unit 18, Bolton North Business Park, Rossini St, Bolton, BL1 8DL

Northern Ireland

  • Free for orders £50.00 and up, otherwise up to £6.99

Channel Islands (Guernsey, Isle of Man, Jersey)

  • Standard Shipping Charge of £15.99

Europe - Now shipping to mainland Europe, including:

Country Shipping Charge
France €20.00
Republic of Ireland €20.00
Germany €20.00
Spain (mainland) €25.00
Italy €30.00
Portugal €25.00
Belgium €20.00
Netherlands €20.00
Switzerland SF 35
Greece €30.00
Denmark DK 175

We are now shipping to Australia, New Zealand, the United States, and Canada!

Country Up to 5kg Shipping Charge Up to 3kg Shipping Charge Up to 1kg Shipping Charge (Only Australia & New Zealand)
Australia Aus $130 Aus $100 Aus $70
New Zealand NZ $130 NZ $100 NZ $70
USA $55 $45 N/A
Canada $70 $60 N/A

Returns

Returns should ideally be sent to us using recorded delivery as we cannot be held responsible if we do not receive your goods. We refund in total should goods be faulty, and we offer a refund, less our postage costs plus £3.00 admin charge, for unwanted goods provided the goods are in their original packaging, unopened and unused. In both cases, they should be returned and received by us no later than 21 days after they were dispatched. Please include your name, email address, and telephone number so that we can refund you.

Returns address: Caraselle Ltd, Simpleparcels.com Ltd, Unit 18, Bolton North Business Park, Rossini St, Bolton, BL1 8DL

Based on 1207 reviews
87%
(1047)
10%
(116)
2%
(25)
0%
(3)
1%
(16)
Covers are great, but...

Covers are great products, no question. However Caraselle uses Evri for delivery and they are terrible. Package was delivered to the wrong address despite my instructions. This happens a lot with Evri, I usually avoid any retailer who uses them for delivery. Despite the great products from Caraselle I would think twice about buying anything from them again.

Find a better delivery service if you want to keep your customers.

Great quality

Great quality, feels and looks sturdy, wide with a curve. Smooth material that doesn't damage the fabric. Excellent for wool and cashmere coats and suits! Don't splurge on outerwear and then hang them on a cheap, thin metal one, get a proper hanger!

Very useful for sensitive sweaters

Very useful for sensitive sweaters that sometimes need hanging, no pressure on the fabric, practical size and shape with a dowturn curve to protect shoulders' shape.

These are fantastic…easily remove dog hair My Pug covers me in fur

These are fantastic…easily remove dog hair
My Pug covers me in fur ,especially when lm wearing black!!
I’ve purchased many rollers before, that were pretty useless
So l was delighted with the ‘stickyness’ of these ,and they tear really easily
Will definitely purchase again,

Great product

Great product as I now get no leaking down the side of the milk bottle. Must sure the washes are fitted correctly when moving the stoppers onto a new bottle or they will leak.

Ticks the Box!

Ordering process was straight forward and the product arrived well wrapped and quickly.
Excellent removing pet hair without any issues.

roller very good at removing pet hair BUT no

roller very good at removing pet hair BUT no guard to replace the sticky roller in

An excellent lint roller

An excellent lint roller, used mainly in my house to remove dog hairs, which it does extremely well. This is not the first time I have purchased these rollers and it certainly will not be the last. As far as I am concerned they are definitely value for money.

Neat tide it and does the job Makes life easier

Neat tide it and does the job Makes life easier , especially with my arthritis

Simply the best.

The best you'll get, very sticky and a decent amount on the roll compared to others. Well worth the money. Have bought before and will again when required. Recommended.

Good Quality Hangers

Excellent hangers, nice and robust. Using these for hanging wet washing, and love the fact that they can swivel.

Great pegs that really do grip

Great pegs that really do grip.We have a thin washing line which made the washing rotate easily due to the old pegs having large gaps in the centre. These pegs have a much closer fitting to the washing, thus gripping the washing a lot better. Would highly recommend these pegs. Absolute bargain.

Practical solution to a big moth disaster

I am very pleased with your sweater storage bags, which can now combat my ongoing moth problems.. Well made, with strong zips, they are ideal for showing the contents clearly. So glad I purchased so many and can be far more optimistic about my woollen jumpers and cardigans now.

Hello - thanks very much for taking the time to leave your review! Very pleased you're finding the Sweater Bags so useful! Best wishes, Liz

Spot on does the job gets rid of the blobs no

Spot on does the job gets rid of the blobs no problem

Very satisfied for many years with this effective pet hair remover.

I have been ordering these pet hair removers and refills for many years from Caraselle and have always been very satisfied with the ability to clear up pet hairs from furniture clothing etc. Highlyrecommended.

I still have not received my order no

I still have not received my order no. 8529, dated 22nd September.

Hi Susan, we are sorry to hear your order never arrived. I have emailed your directly so we can get this issue sorted for you. Kind regards, Samantha

The best sticky rollers

Definitely the best sticky rollers - they really work well. Thoroughly recommended.

would not protect clothes against

would not protect clothes against moths

Great!

These pet hair removers are the very best on the market, no doubt about that. Just one thing, maybe don't use Evri as your couriers, they lost my delivery but you were brilliant at sending a replacement with a different carrier. Thank you so much.

Dear Susan, really appreciate your review and feedback - glad we resolved your delivery issue and thanks for your order! Best wishes, Liz

Not tried it properly yet

Not tried it properly yet, but it’ll be okay

Thank you for taking the time to leave us a review! Best wishes, Liz

Best clothes pegs available today

Very impressive - profiled grip accommodates plastic lines without marking clothes - firm grip but peg design allows ease of use compared to classic designs

Hi Bill, thank you so much for taking the time to leave us such a wonderful review! Best wishes, Liz

Good service - actually have a telephone that is answered!

I didn’t realise the refills would arrive without a roller as it was my first order. Rang up and was told a roller would be sent. Thank you

Hi there! Thank you for your review and for choosing our product. We appreciate your feedback and hope you continue to enjoy our products! Best wishes, Liz

Terrible service from Evri Delivery to be on Wed

Terrible service from Evri Delivery to be on Wed by following Monday still parcel
Phoned Caraselle who said they would phone back but didn’

Hi, we do apologise again on the service from EVRI and the delay on the call as i was waiting on an update from EVRI regarding your parcel. We spoke this morning on the phone and a replacement will be dispacthed on your requested date. Sorry again for the inconvience caused. Kind regards, Samantha

They were refills for my Pet remover wand which is fine.

Thank you so much for your review! Best wishes, Liz

Haven't received my order

Haven't received my order yet