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Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!
Give Us A Call +44(0) 20 7267 5003 - Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!

FAQs

Frequently Asked Questions - Answers - Help | Caraselle Direct

Do you offer a guarantee?
If you're not happy with your purchase we'll provide expert advice & replace it with something more suitable. Still not happy? We'll give you a full refund.
How do I return Goods?
We want you to be happy with both our products and our service. If you do receive faulty goods or wish to return any item, please send the item(s) recorded delivery to us for proof of receipt together with a note giving us your name, address and contact details together with a brief description of why you wish to return the goods.

Please see our delivery page.

Please note: provided that the items are returned unopened and in unused condition with all labels intact within 28 days we will seek to refund your money within 30 days of the cancellation, excluding the original postage charge which is non-refundable and less admin charge of £3.
Can I return Sale Items?
All items in our 'Sale' are of high quality and may be end of season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit refund only which can be applied against a future order. This does not affect your statutory rights.
Are my credit card details secure?
We take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We know that security is a major concern to some of our customers and therefore we have put a system in place that is far safer than giving your credit card details over the telephone or giving your card to a waiter in a restaurant.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible. In addition to this, once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution. Our sales order processing system and internal network is protected by the latest proxy technology.

Your browser will go into secure mode as soon as you click to go into the checkout or as soon as soon as you login. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen.

Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that makes it totally safe to order online with us.

Please note that we only accept payment in GBP.
Charge for Delivery
Please review our delivery page.

Delivery is through Royal Mail, DHL or AHC. If you are not at the address specified at the time of delivery, a card will be left at the address and the package will be kept for you at the local post office as indicated on the card, normally kept there for you for a week, and thereafter returned to us. A surcharge may apply if we have to send it out to you again, just to cover our postage costs.
What methods of Payment are acceptable?
We have the facility to accept on-line payment by credit cards and debit cards which are totally secure. You can pay by Visa, Mastercard, Maestro, Solo and Switch cards.
Payment can be accepted by cheque although your cheque must be cleared before the goods can be sent out.
Please do not send cash.
Any refunds will be made to the card that you purchased the goods with. Credit card payments are secure. You will receive email confirmation that your payment has gone through.
Where do you deliver to?
Please review our delivery page.
Based on 1118 reviews
87%
(968)
10%
(114)
2%
(24)
0%
(1)
1%
(11)
Pegs

The best pegs I have ever bought
Very robust and last through all seasons

Lovely smell!!

There's such a pleasant smell on these paper strips and they're so easy to use. I've used them for several years and haven't had any problems with moths.

Hard to be more enthusiastic about a lint catcher for clothes. Easy to order, quick to be delivered. Delivered as promised. Courier pleasant and polite.

the best

These are the best fluff and pet hair removers. I have tried others but went back to them as they are the best.

The sweater bags Update to my angry review

When I recently reviewed my delivery of the sweater bags I was very upset and gave an angry review. However since that date I have spoken to Graham who reorganised a delivery of the sweater bags and they were safely received and are proving to be as excellent as the suit covers I purchased some years ago which also are still in excellent condition and hoping that the sweater bags prove to be as excellent and am certain they will.

Jumbo rollers

I have used Jumbo Rollers for many years, and would be lost without them. My cat is allowed to sleep on my bed, and the rollers are the only thing that restores my lovely duvet cover to its pristine condition.

Expensive for what they are

Nice pegs and quite strong. They do the job but are far too expensive for what they are.

Dear Craig

Thanks so much for your review and glad you like the pegs.
Please make sure to make use of frequent discounts and delivery offers from us - the best ones are available when you subscribe to our newsletter and you can check the site which we post vouchers for discounts too.

Thanks again,
Liz

The only thing that works is Acana carpet & Fabric moth killer!

I bought 7 bottles of 500ml of Acana and they arrived incredibly quickly in Canada.
I bought them to keep my wool rugs safe at all times and I am very happy with this product.

Pet Hair Remover Refills

I brought a box of Pet Remover Refills as we have Irish Setters and their fur is very fine and gets everywhere. The Pet Remover Rolls are the only ones that get rid of the hair off clothes, furniture etc. I recommend refills.

Pet hair remover rollers

Great product, works very effectively to take animal fur off clothes, especially black/navy
garments (which seems like a magnet to hair, dust elements).

Caraselle Peva Zip Up Sweater bags

I cannot review the sweater bags because I did not receive them and the garment hanging bags that I received instead and didn’t need I was told were not sent by you . So I appear to have parted with the sum of £60+ for absolutely nothing. I am very annoyed and will never buy from Caraselle again. My review is therefore NO STARS.

Dear Gillian
Following on from a phone call from Graham which has resolved the missing parcel - I hope you are now enjoying the Sweater Bags!
We'd love it if you could update your review to reflect this and hope we've now met your expectations of Caraselle
Many thanks,
Liz

Best Pegs Ever

Great strong pegs , hold washing firm on line and avoid marks on clothes, great in windy blustery conditions especially with sheets and heavy towels

Fantastic product

These are far better than the rubbish ones you get in cheap stores. Very sticky and very long. Been using them for a long time as I have cats that can shed hair.
Highly recommend. Service by this company is also fast and reliable.

Great quality stylish hanger

Looks much better than standard hangers with its design and rubber composite material. Have filled my whole wardrobe with these non slip hangers.

Great Product

I used to buy these from a shop but they stopped stocking them. So I used all the other lint removers on the market. I had one refill left but no handle. I used it without the handle and realised how good it was so looked on the refill to order a new handle and refills! Use it on furniture as well my house has never been so cat fur free!

Not yet delivered !

Not yet delivered !

Hi David,
We do apologise, i spoke with yourself via email on Monday as the courier was unable to deliver your parcel due to the address being incomplete. This order is currently being sent back to us, you may have also recieved emails from EVRI regarding this.
A replacement order has been dispacthed which you will recieve in the next couple of days.
So sorry for the inconviece caused.
Kind regards,
Samantha

Clothes pegs

Excellent, best we have had. Well designed and don’t twist like many do.

Parfait!

J'ai tout essayé. Tous les produits sur le marché et c'est le meilleur. Chaque feuilles se décollent facilement, les poids disparaissent....j'ai une boutique en ligne et avant d'envoyer les produits. Un petit coup et c'est parfait. Bravo! Ok c'est cher mais rapport qualité prix c'est correct. Thank you :) Corinne G.

Mr

Good help not want damage any slippers and else cos help smell away

T
Topster Milk Pourers
Theresa Meek
Marvellous pourers

I have used these milk tops for many years, they are marvellous no spills.

Perfect as doesn't leave any 'shoulder' marks

Great hangers. Perfect for blouses and jumpers, non slip and don't leave shoulder marks

Not delivered

Awaiting these. Paid for in original delivery. Bags arrived last week. No updates

Hi Lindsey,
We do apologise again no further update was given since the first delivery of your bags. I emailed you yesterday and will continue to email you with updates on the Lavender Orphea and will be sending an extra pack for the inconvicence casued. Kind regards, Samantha

recommended

This is my second purchase, having bought some many years ago (which I am still using). They are strong and squishable, perfect for my hand knits. Only criticism, after some time, the zips are not quite so reliable.