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🌍 Caraselle Welcomes International Customers! Competitive Shipping Rates Available Worldwide. Request Your Quote Today!
🌍 Caraselle Welcomes International Customers! Competitive Shipping Rates Available Worldwide. Request Your Quote Today!


Frequently Asked Questions - Answers - Help | Caraselle Direct

Do you offer a guarantee?
If you're not happy with your purchase we'll provide expert advice & replace it with something more suitable. Still not happy? We'll give you a full refund.
How do I return Goods?
We want you to be happy with both our products and our service. If you do receive faulty goods or wish to return any item, please send the item(s) recorded delivery to us for proof of receipt together with a note giving us your name, address and contact details together with a brief description of why you wish to return the goods.

Please see our delivery page.

Please note: provided that the items are returned unopened and in unused condition with all labels intact within 28 days we will seek to refund your money within 30 days of the cancellation, excluding the original postage charge which is non-refundable and less admin charge of £3.
Can I return Sale Items?
All items in our 'Sale' are of high quality and may be end of season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit refund only which can be applied against a future order. This does not affect your statutory rights.
Are my credit card details secure?
We take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We know that security is a major concern to some of our customers and therefore we have put a system in place that is far safer than giving your credit card details over the telephone or giving your card to a waiter in a restaurant.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible. In addition to this, once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution. Our sales order processing system and internal network is protected by the latest proxy technology.

Your browser will go into secure mode as soon as you click to go into the checkout or as soon as soon as you login. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen.

Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that makes it totally safe to order online with us.

Please note that we only accept payment in GBP.
Charge for Delivery
Please review our delivery page.

Delivery is through Royal Mail, DHL or AHC. If you are not at the address specified at the time of delivery, a card will be left at the address and the package will be kept for you at the local post office as indicated on the card, normally kept there for you for a week, and thereafter returned to us. A surcharge may apply if we have to send it out to you again, just to cover our postage costs.
What methods of Payment are acceptable?
We have the facility to accept on-line payment by credit cards and debit cards which are totally secure. You can pay by Visa, Mastercard, Maestro, Solo and Switch cards.
Payment can be accepted by cheque although your cheque must be cleared before the goods can be sent out.
Please do not send cash.
Any refunds will be made to the card that you purchased the goods with. Credit card payments are secure. You will receive email confirmation that your payment has gone through.
Where do you deliver to?
Please review our delivery page.
Based on 941 reviews

Super sticky and remove pet hair in seconds. Highly recommended.

Moth removal

excellent product and works very well

A well made protective cover

Purchased on behalf of a female friend who is delighted with it. Will offer good all round protection and breathable at same time. Strong cotton material with equally strong full length zips. Would recommend to anyone.


A very good product easy to use and does the job! My Cat has three favourite places in which to sit/sleep! so everyday is a cleaning day with my Caraselle roller. It is a pleasure to use it. Thank you Caraselle.


Really good I've been using caraselle for ages

Great product

Nice and sticky picks up everything. A little more pricey than some. Worth every penny of the difference.superb product.

The Best Pet Hair Remover

I have been buying these Pet Hair Removers for years from Caraselle i am really pleased with them and i would recommend them to everyone.

Excellent product

My daughter was given this stain remover for her wedding day and it was excellent at removing drink spillage. I was so impressed I had to purchase and now all family members have one!

A wonderful hair banisher

Through sheer online incompetence I only ordered one caraselle roller last week, but it has been my friend and my cats' friend for years. I had a shorthaired tabby, and now I have a ragdoll - completely different hair types - and now I even have myself, because I have reached the age when my hair becomes wispy and is to be found on my navy blue coats and jumpers.
I couldn't live without caraselle rollers - wouldn't consider any other brand

Best I found

Love these jumbo rolls as last a long time and pick up hairs and fluff of cloths great

Sticky rollers.

We have always used Caraselle Direct for our pet hair removing sticky rollers. They are the best by far from others we have tried. With two Border terriers they are a must.

Efficient service, great value

I am very happy with the ease of purchasing, the fast delivery and the quality of the product. I will be back for more!

Not yet used

When I have time to see what if any results from their use, but it seems unlikely that within a couple of days any firm conclusion could be drawn, even if the packets were open

Absolutely love these

Best pet hair removers

These are the best pet hair removers I've ever found, and I've tried a lot. Very sticky and last for ages. Excellent value.

If you have a pet, then you MUST have a supply of these. Simple as!

Great pegs

Really good pegs and quick delivery much better than any others

Have used this product for a few years now. It works well, both in drawers and in wardrobes.

Ideal for trainers or slippers that are washable , put in bag and straight in with washing .

I purchased an extra one for handiness as they accommodate all types of washable shoes and trainers besides slippers . Definitely recommend

Best sticky roller refills you can get

I have bought these for years and use them in the house , the car , on clothes . So many uses that I would be lost without mine . Definitely recommend

good product

we use it on our blinds and it is very good for static dust


Excellent service and item, thankyou!

Strong pegs, really good grip

After putting up with cheap pegs which either slide about on the line or break easily, I bought these pegs after reading the reviews and they’re really great. They keep firm hold of your washing even on windy days. They seem really good quality and are nice to use.

Best value pet hair remover

Caraselle pet hair remover are the best and good value I have every used. I like these so much i have been buying these pet hair removers from Caraselle for a very long time and will continue to do so. I recommend these to everybody.