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Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!
Give Us A Call +44(0) 20 7267 5003 - Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!

FAQs

Frequently Asked Questions - Answers - Help | Caraselle Direct

Do you offer a guarantee?
If you're not happy with your purchase we'll provide expert advice & replace it with something more suitable. Still not happy? We'll give you a full refund.
How do I return Goods?
We want you to be happy with both our products and our service. If you do receive faulty goods or wish to return any item, please send the item(s) recorded delivery to us for proof of receipt together with a note giving us your name, address and contact details together with a brief description of why you wish to return the goods.

Please see our delivery page.

Please note: provided that the items are returned unopened and in unused condition with all labels intact within 28 days we will seek to refund your money within 30 days of the cancellation, excluding the original postage charge which is non-refundable and less admin charge of £3.
Can I return Sale Items?
All items in our 'Sale' are of high quality and may be end of season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit refund only which can be applied against a future order. This does not affect your statutory rights.
Are my credit card details secure?
We take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We know that security is a major concern to some of our customers and therefore we have put a system in place that is far safer than giving your credit card details over the telephone or giving your card to a waiter in a restaurant.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible. In addition to this, once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution. Our sales order processing system and internal network is protected by the latest proxy technology.

Your browser will go into secure mode as soon as you click to go into the checkout or as soon as soon as you login. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen.

Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that makes it totally safe to order online with us.

Please note that we only accept payment in GBP.
Charge for Delivery
Please review our delivery page.

Delivery is through Royal Mail, DHL or AHC. If you are not at the address specified at the time of delivery, a card will be left at the address and the package will be kept for you at the local post office as indicated on the card, normally kept there for you for a week, and thereafter returned to us. A surcharge may apply if we have to send it out to you again, just to cover our postage costs.
What methods of Payment are acceptable?
We have the facility to accept on-line payment by credit cards and debit cards which are totally secure. You can pay by Visa, Mastercard, Maestro, Solo and Switch cards.
Payment can be accepted by cheque although your cheque must be cleared before the goods can be sent out.
Please do not send cash.
Any refunds will be made to the card that you purchased the goods with. Credit card payments are secure. You will receive email confirmation that your payment has gone through.
Where do you deliver to?
Please review our delivery page.
Based on 962 reviews
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Excellent product.

Used them for years, shame they were unavailable for some time. Best way to store my jumpers in the summer.

Good

Just a pity no option for silver or white for ladies. Black for men is fine, but silver or white is nice for ladies.

Pleasantly perfumed

These strips are a useful moth deterrent, which I place in drawers where my woollen jumpers and cardigans are kept. During the summer months, these clothes are stored away in zipped Peva bags (another excellent product from Caraselle) and over the years there has been no moth damage. The scent is floral, rather feminine but not overpowering.

As for the booklet, it’s an interesting read with some helpful ideas about preventing moth damage around the home.

Excellent storage bags

Extremely useful bags for storing sweaters as well as shirts. They're reasonably strong and last for years if handled carefully and the zips aren’t tugged too hard. Placing one or two scented anti-moth strips in each bag, I’ve had no problems with the little devils munching their way through expensive wool and cashmere knitwear.

Quality product …

… but sadly had to return as too bulky for my small wardrobe!
No problem returning for refund.
Excellent service as always.

The best trouser hangers

I have lots of these trouser hangers. They are amazing. The trousers never fall off and they make the space in your wardrobe so efficient and neat.

Excellent product

Good price for such a helpful item for household.

THE CREME DE LA CREME OF PET HAIR REMOVERS.

This make of pet hair remover is the absolute best, for removing pet hair!
In the past, i have tried other pet hair removers, but nothing compares to this product. I had bought these pet hair removers in launderettes, but their prices were extortionate. Also, by buying this product online, i have them delivered to my front door. In the past, i had travelled miles to buy these little treasure. these pet hair removers really do the job and are easy to remove each part as i use the roll. I will definitely be buying from this seller again. Promptly posted and carefully packaged.

Four refills arrived but no roller!

So I can’t try them!

Hi Malcolm,
Many apologies for this - we've since contacted you and sent one out, we'd be really grateful if you could update your review and hope you are enjoying using them now you can! Many thanks for your order.

Terrific Product!

Acana Moth Killer Sachets are excellent. They protect my treasured cashmere sweaters effectively for months, are easy to use, and have a nice, light scent. I have been using them for years!

Best pet hair remover I’ve ever used

Grate pegs

For some time I have looked for good pegs that holds well and do not fall apart first time used. I can say that these pegs are up to the job. Can recommend them.

L
Topster Milk Pourers
Lesley Hobson
Brilliant, wish I had found it sooner

Such a useful pourer, gives a gentle pour and non-drip. Very good for adding to tea and coffee in a controlled flow.

So useful. Great product.

Very sticky and removes all the hair easily. Plenty on the roll and easy to rip off and dispose in the bin with no mess.

Excellent. I was delighted having tried other similar products. These are the best!

Strong pegs

very good quality and very colourful. strong wind yesterday and the pegs held strong. good buy

Great little hangers

I ordered 10 of these by mistake - thinking they were the usual ones I buy, but these are 30cm rather than 40cm so was shocked how small they were when they arrived. However, they’re just perfect for roll top and polo neck jumpers! Easy to put into the top of jumpers without compromising the neck, but still holds them securely.

Best hangers

Wouldn’t use anything else for all my jumpers, cardigans and jackets. No more lumps or marks on the shoulders which you invariably get with other types of hangers. Expensive but totally worth it.

THE best tissue paper EVER

I sell numerous on eBay/Vinted and Caraselle’s jumbo tissue is far superior to other competitor’s paper which tend to have a grey tone, are fragile and tear far too easily :( On the other hand, Caraselle’s sheets are very large, brilliant white and strong with a subtle sheen. I’m so pleased I happened across Caraselle’s webstore. I won’t ever buy tissue paper from anywhere else.

Great product

This cedar wood ironing water is great. Smells nice but not too pungent! Prompt delivery and well-packaged. Thank you!

Super sticky and remove pet hair in seconds. Highly recommended.

Moth removal

excellent product and works very well

A well made protective cover

Purchased on behalf of a female friend who is delighted with it. Will offer good all round protection and breathable at same time. Strong cotton material with equally strong full length zips. Would recommend to anyone.

PET HAIR REMOVER

A very good product easy to use and does the job! My Cat has three favourite places in which to sit/sleep! so everyday is a cleaning day with my Caraselle roller. It is a pleasure to use it. Thank you Caraselle.