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Orderline: +44(0) 20 7267 5003 /
Orderline: +44(0) 20 7267 5003 /


100% Satisfaction, Risk Free CARASELLE GUARANTEE

Here at Caraselle Direct we work hard to ensure that our products meet the needs of all our customers and that you receive a great shopping experience, but if you aren't 100% satisfied with your purchase or our service please contact us and let us put this right.

We value our reputation as a company that will go out of its way to keep customers happy which we've been doing for over 30 years!

If you're not happy with your purchase not only do we provide a full refund but we will offer expert advice and replace it with something more suitable, even if that means sourcing a new product to meet your needs.

We want to ensure you receive the highest quality products and a great customer service so please tell us if there is anything we can do to improve this service to you.


  1. If you're not happy with your purchase let us know by contacting us on 020 8038 5332 or email

  2. We'll provide expert advice and and if you want us to replace it with something more suitable we will go out of our way to find exactly what you are looking for.

  3. Still not happy? If you don't require a replacement we will offer you a full refund.

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