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Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!
Give Us A Call +44(0) 20 7267 5003 - Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!

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Refund Policy

Here at Caraselle Direct we work hard to ensure that our products meet the needs of all our customers and that you receive a great shopping experience, but if you aren't 100% satisfied with your purchase or our service please contact us and let us put this right.

We value our reputation as a company that will go out of its way to keep customers happy which we've been doing for over 30 years!

If you're not happy with your purchase not only do we provide a full refund but we will offer expert advice and replace it with something more suitable, even if that means sourcing a new product to meet your needs.

We want to ensure you receive the highest quality products and a great customer service so please tell us if there is anything we can do to improve this service to you.

NOT HAPPY WITH YOUR PURCHASE?

  1. If you're not happy with your purchase let us know by contacting us on 020 3805 9510 or email info@caraselledirect.com

  2. We'll provide expert advice and and if you want us to replace it with something more suitable we will go out of our way to find exactly what you are looking for.

  3. Still not happy? If you don't require a replacement we will offer you a full refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@caraselledirect.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@caraselledirect.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@caraselledirect.com.

Based on 950 reviews
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Grate pegs

For some time I have looked for good pegs that holds well and do not fall apart first time used. I can say that these pegs are up to the job. Can recommend them.

L
Topster Milk Pourers
Lesley Hobson
Brilliant, wish I had found it sooner

Such a useful pourer, gives a gentle pour and non-drip. Very good for adding to tea and coffee in a controlled flow.

So useful. Great product.

Very sticky and removes all the hair easily. Plenty on the roll and easy to rip off and dispose in the bin with no mess.

Excellent. I was delighted having tried other similar products. These are the best!

Strong pegs

very good quality and very colourful. strong wind yesterday and the pegs held strong. good buy

Great little hangers

I ordered 10 of these by mistake - thinking they were the usual ones I buy, but these are 30cm rather than 40cm so was shocked how small they were when they arrived. However, they’re just perfect for roll top and polo neck jumpers! Easy to put into the top of jumpers without compromising the neck, but still holds them securely.

Best hangers

Wouldn’t use anything else for all my jumpers, cardigans and jackets. No more lumps or marks on the shoulders which you invariably get with other types of hangers. Expensive but totally worth it.

THE best tissue paper EVER

I sell numerous on eBay/Vinted and Caraselle’s jumbo tissue is far superior to other competitor’s paper which tend to have a grey tone, are fragile and tear far too easily :( On the other hand, Caraselle’s sheets are very large, brilliant white and strong with a subtle sheen. I’m so pleased I happened across Caraselle’s webstore. I won’t ever buy tissue paper from anywhere else.

Great product

This cedar wood ironing water is great. Smells nice but not too pungent! Prompt delivery and well-packaged. Thank you!

Super sticky and remove pet hair in seconds. Highly recommended.

Moth removal

excellent product and works very well

A well made protective cover

Purchased on behalf of a female friend who is delighted with it. Will offer good all round protection and breathable at same time. Strong cotton material with equally strong full length zips. Would recommend to anyone.

PET HAIR REMOVER

A very good product easy to use and does the job! My Cat has three favourite places in which to sit/sleep! so everyday is a cleaning day with my Caraselle roller. It is a pleasure to use it. Thank you Caraselle.

Cats

Really good I've been using caraselle for ages

Great product

Nice and sticky picks up everything. A little more pricey than some. Worth every penny of the difference.superb product.

The Best Pet Hair Remover

I have been buying these Pet Hair Removers for years from Caraselle i am really pleased with them and i would recommend them to everyone.

Excellent product

My daughter was given this stain remover for her wedding day and it was excellent at removing drink spillage. I was so impressed I had to purchase and now all family members have one!

A wonderful hair banisher

Through sheer online incompetence I only ordered one caraselle roller last week, but it has been my friend and my cats' friend for years. I had a shorthaired tabby, and now I have a ragdoll - completely different hair types - and now I even have myself, because I have reached the age when my hair becomes wispy and is to be found on my navy blue coats and jumpers.
I couldn't live without caraselle rollers - wouldn't consider any other brand

Best I found

Love these jumbo rolls as last a long time and pick up hairs and fluff of cloths great

Sticky rollers.

We have always used Caraselle Direct for our pet hair removing sticky rollers. They are the best by far from others we have tried. With two Border terriers they are a must.

Efficient service, great value

I am very happy with the ease of purchasing, the fast delivery and the quality of the product. I will be back for more!

Not yet used

When I have time to see what if any results from their use, but it seems unlikely that within a couple of days any firm conclusion could be drawn, even if the packets were open

Absolutely love these

Best pet hair removers

These are the best pet hair removers I've ever found, and I've tried a lot. Very sticky and last for ages. Excellent value.

If you have a pet, then you MUST have a supply of these. Simple as!