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Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!
Give Us A Call +44(0) 20 7267 5003 - Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!

Privacy Policy

This Privacy Policy describes how www.caraselle.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@caraselledirect.com or by mail using the details provided below:

Caraselle Ltd, Unit 4 Regis Road, Kentish Town, London NW5 3EW, United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order & customer support information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. For example, we may use the phone number you provide during the checkout process to send you promotional SMS messages regarding our products, services, and special offers. By providing your phone number and opting in to receive SMS marketing messages, you consent to the collection, storage, and use of your personal information for the purpose of delivering these marketing communications. You can opt out of receiving promotional emails & SMS messages at any time by following the instructions provided or by contacting us directly. 
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

    Minors

    The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

    Sharing Personal Information

    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Behavioural Advertising

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
    • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

    Your rights

    [INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

     

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session
    checkout_session_lookup Used in connection with checkout. 3w
    checkout_session_token_<<token>> Used in connection with checkout. 3w
    identity-state Used in connection with customer authentication. 24h
    identity-state-<<token>> Used in connection with customer authentication. 24h
    identity_customer_account_number Used in connection with customer authentication. 12w

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session
    customer_auth_provider Shopify analytics. session
    customer_auth_session_created_at Shopify analytics. session

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

    Last updated: [27/02/2023]

    Based on 961 reviews
    87%
    (839)
    10%
    (98)
    2%
    (21)
    0%
    (0)
    0%
    (3)
    Good

    Just a pity no option for silver or white for ladies. Black for men is fine, but silver or white is nice for ladies.

    Pleasantly perfumed

    These strips are a useful moth deterrent, which I place in drawers where my woollen jumpers and cardigans are kept. During the summer months, these clothes are stored away in zipped Peva bags (another excellent product from Caraselle) and over the years there has been no moth damage. The scent is floral, rather feminine but not overpowering.

    As for the booklet, it’s an interesting read with some helpful ideas about preventing moth damage around the home.

    Excellent storage bags

    Extremely useful bags for storing sweaters as well as shirts. They're reasonably strong and last for years if handled carefully and the zips aren’t tugged too hard. Placing one or two scented anti-moth strips in each bag, I’ve had no problems with the little devils munching their way through expensive wool and cashmere knitwear.

    Quality product …

    … but sadly had to return as too bulky for my small wardrobe!
    No problem returning for refund.
    Excellent service as always.

    The best trouser hangers

    I have lots of these trouser hangers. They are amazing. The trousers never fall off and they make the space in your wardrobe so efficient and neat.

    Excellent product

    Good price for such a helpful item for household.

    THE CREME DE LA CREME OF PET HAIR REMOVERS.

    This make of pet hair remover is the absolute best, for removing pet hair!
    In the past, i have tried other pet hair removers, but nothing compares to this product. I had bought these pet hair removers in launderettes, but their prices were extortionate. Also, by buying this product online, i have them delivered to my front door. In the past, i had travelled miles to buy these little treasure. these pet hair removers really do the job and are easy to remove each part as i use the roll. I will definitely be buying from this seller again. Promptly posted and carefully packaged.

    Four refills arrived but no roller!

    So I can’t try them!

    Hi Malcolm,
    Many apologies for this - we've since contacted you and sent one out, we'd be really grateful if you could update your review and hope you are enjoying using them now you can! Many thanks for your order.

    Terrific Product!

    Acana Moth Killer Sachets are excellent. They protect my treasured cashmere sweaters effectively for months, are easy to use, and have a nice, light scent. I have been using them for years!

    Best pet hair remover I’ve ever used

    Grate pegs

    For some time I have looked for good pegs that holds well and do not fall apart first time used. I can say that these pegs are up to the job. Can recommend them.

    L
    Topster Milk Pourers
    Lesley Hobson
    Brilliant, wish I had found it sooner

    Such a useful pourer, gives a gentle pour and non-drip. Very good for adding to tea and coffee in a controlled flow.

    So useful. Great product.

    Very sticky and removes all the hair easily. Plenty on the roll and easy to rip off and dispose in the bin with no mess.

    Excellent. I was delighted having tried other similar products. These are the best!

    Strong pegs

    very good quality and very colourful. strong wind yesterday and the pegs held strong. good buy

    Great little hangers

    I ordered 10 of these by mistake - thinking they were the usual ones I buy, but these are 30cm rather than 40cm so was shocked how small they were when they arrived. However, they’re just perfect for roll top and polo neck jumpers! Easy to put into the top of jumpers without compromising the neck, but still holds them securely.

    Best hangers

    Wouldn’t use anything else for all my jumpers, cardigans and jackets. No more lumps or marks on the shoulders which you invariably get with other types of hangers. Expensive but totally worth it.

    THE best tissue paper EVER

    I sell numerous on eBay/Vinted and Caraselle’s jumbo tissue is far superior to other competitor’s paper which tend to have a grey tone, are fragile and tear far too easily :( On the other hand, Caraselle’s sheets are very large, brilliant white and strong with a subtle sheen. I’m so pleased I happened across Caraselle’s webstore. I won’t ever buy tissue paper from anywhere else.

    Great product

    This cedar wood ironing water is great. Smells nice but not too pungent! Prompt delivery and well-packaged. Thank you!

    Super sticky and remove pet hair in seconds. Highly recommended.

    Moth removal

    excellent product and works very well

    A well made protective cover

    Purchased on behalf of a female friend who is delighted with it. Will offer good all round protection and breathable at same time. Strong cotton material with equally strong full length zips. Would recommend to anyone.

    PET HAIR REMOVER

    A very good product easy to use and does the job! My Cat has three favourite places in which to sit/sleep! so everyday is a cleaning day with my Caraselle roller. It is a pleasure to use it. Thank you Caraselle.

    Cats

    Really good I've been using caraselle for ages