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Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!
Give Us A Call +44(0) 20 7267 5003 - Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!

Privacy Policy

This Privacy Policy describes how www.caraselle.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@caraselledirect.com or by mail using the details provided below:

Caraselle Ltd, Unit 4 Regis Road, Kentish Town, London NW5 3EW, United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order & customer support information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. For example, we may use the phone number you provide during the checkout process to send you promotional SMS messages regarding our products, services, and special offers. By providing your phone number and opting in to receive SMS marketing messages, you consent to the collection, storage, and use of your personal information for the purpose of delivering these marketing communications. You can opt out of receiving promotional emails & SMS messages at any time by following the instructions provided or by contacting us directly. 
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

    Minors

    The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

    Sharing Personal Information

    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Behavioural Advertising

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
    • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

    Your rights

    [INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

     

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session
    checkout_session_lookup Used in connection with checkout. 3w
    checkout_session_token_<<token>> Used in connection with checkout. 3w
    identity-state Used in connection with customer authentication. 24h
    identity-state-<<token>> Used in connection with customer authentication. 24h
    identity_customer_account_number Used in connection with customer authentication. 12w

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session
    customer_auth_provider Shopify analytics. session
    customer_auth_session_created_at Shopify analytics. session

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

    Last updated: [27/02/2023]

    Based on 1138 reviews
    87%
    (987)
    10%
    (114)
    2%
    (24)
    0%
    (1)
    1%
    (12)
    Non slip pegs

    Brilliant, at last I’ve finally found some clothes pegs that actually stay where put and don’t end up with my washing sliding to one end of the clothes line 👏👏. Would highly recommend.

    Orphea Anti Moth Strips - Lavender Scent (12/pack)

    I have used these Orphea anti Moth Strips for years, I always buy from Caraselle. I find them very good. Good company, delivery is quite quick too.

    Excellent Hangers

    Quick dispatch from Caraselle Direct, I have loads of these at different sizes. Ideal for jumpers and the 'pimple' effect can be avoided on clothes. They are definitely non-slip too just my favourite hanger, I am replacing all my old plastic shop hangers, slowly but surely. Thank you CD

    Buy these pegs.

    We moved house and left our last lot of these pegs on the line, big mistake. We have tried two lots of other pegs and one set was strong but had to be placed a certain way to be good, slows you down. The second set was hopeless. One fell apart every time you put the washing out. These pegs are fantastic, they are strong in grip and sturdy, they also have a rubber grip to open them. This is a real review because nobody would waffle like this. I'm not nerdy I just love it when things works properly. 5 stars, this product deserves success.

    C
    Pet Hair Remover Refill (7.5m)
    Charlie Islam-Harry
    Great item

    I have used these for years. Better than any lint roller I've had. Highly recommend

    Anti Moth Strips

    Happy with purchase. Pleasant and strong scent to product. Arrived quickly.

    Pet hair remover refills

    Items came on time, and were packed VERY well. Very impressed.

    Dear Lisa - thanks so much for your review! We really appreciate it! Liz

    Magic on a stick

    This is my a
    This is my all time favourite lint roller. I have used this for around 20 year,,
    I first used it when I worked in a dry cleaners and I would never purchase anything else and . To me it’s magic on a stick

    L

    Dear Angela
    Thanks so much for taking the time to write a review, we really appreciate it and your custom over the last years! Best wishes, Liz

    Clothes pegs

    Best pegs I have ever seen. Strong as an Ox. Never slide or slip.

    Thank you so much for taking the time to review our Super Strong Clothes Pegs! Glad you like them, Liz

    Dress and suit covers

    Quality good: well made with good weight fabric, eco friendly packaging (no plastics). Perfect for protecting garments on a clothes rail

    Dear Judith, thanks for your review - we really appreciate you taking the time! Liz

    Fabulous clothes line pegs

    My daughter returned from a trip to Copenhagen with these pegs as a present and I am so happy that they are available to buy here! They are strong, resilient and colourful.

    Dear Sylvia - thanks very much for your review! Glad you're happy with the pegs! Liz

    Nothing else seems to work!

    These sticky rollers remove dog hair where brushing alone does not.

    Thank you William for your review - we do appreciate you taking the time to leave one, thank you!
    Liz

    AVOID

    After reading all the positive reviews ordered a pack of 3. Only started to use it weeks after purchasing just to realise the air quality monitor we have at home showed an high increase in the VOCs and PM2.5 which is very harmful. Took about 30 minutes of open doors and windows and a powerful air purifier (iQAir) to clear the air. Sprayed on the sofa and curtains. Not sure what chemicals they put in these but definitely not healthy. Order #6364

    Pet hair remover

    Fantastic product. Works really well. Will order again.

    Dear Jasmine, thanks very much for taking the time to review this, glad you're so pleased with them!

    The roller you’ll stick with

    Don’t know how I’d survive without these sticky rollers. The best little helper ever. I make patchwork quilts and sure make a big mess with threads everywhere. When I’m finished for the day I run over the carpet with my roller and you’d never know I’d made a mess.
    Oh, and the cat loves being ‘rolled’ and starts purring. Happy customers all round.

    Dear Margaret - thanks so much for taking the time to review our Jumbo Rollers & Refills! Very pleased you find them so useful.
    Liz

    Excellent Practical Laundry Bags

    I have fourteen of these small net laundry washing bags & have used them for years. They last forever & are in use during every wash! Excellent product!

    Dear Tjtske, thanks very much for your review, glad you're pleased with the Washing Bags!

    Utterly reliable

    I've used these for many years. Quite simply they work highly effectively. Whilst they initially have a strong smell, it isn't 'mothballs'. It does fade but it keeps my cashmere and alpaca and other fine fabrics safe from cloth eating nasties, not just moths. Excellent product, excellent seller.

    Dear Shelley
    Thanks so much for your review! We really appreciate you taking the time, Liz

    Excellent product

    Have used these pet hair removal for years, best on the market for removing human as well as dog hair

    Dear Julia - thanks for your review!

    Free of moths

    Have been using these for some time and I am moth free.
    Love the natural smell.

    Dear Ann - thanks so much for your review!

    Extra grip pegs

    These are the only pegs i buy now, they are the best i have ever brought, i trust my washing staying on the line in strong winds, highly recommend these pegs.

    Dear Tina,
    Thanks so much for taking the time to review the Pegs, we really appreciate it and glad you like them!
    Liz

    Pegs

    The best pegs I have ever bought
    Very robust and last through all seasons

    Dear Francesca,
    Thanks for taking the time to review the Pegs - glad you're so pleased with them!
    Liz

    Lovely smell!!

    There's such a pleasant smell on these paper strips and they're so easy to use. I've used them for several years and haven't had any problems with moths.

    Dear Ann
    Glad you're pleased with the Orphea Anti Moth Strips - thanks very much for the review,
    Liz

    Hard to be more enthusiastic about a lint catcher for clothes. Easy to order, quick to be delivered. Delivered as promised. Courier pleasant and polite.

    Dear Barbara
    Thanks very much for taking the time to review, we really appreciate it.
    Liz

    the best

    These are the best fluff and pet hair removers. I have tried others but went back to them as they are the best.

    Dear Gillian
    Thanks very much for your review and glad you're back!
    Liz

    The sweater bags Update to my angry review

    When I recently reviewed my delivery of the sweater bags I was very upset and gave an angry review. However since that date I have spoken to Graham who reorganised a delivery of the sweater bags and they were safely received and are proving to be as excellent as the suit covers I purchased some years ago which also are still in excellent condition and hoping that the sweater bags prove to be as excellent and am certain they will.

    Dear Gillian, thank you for the update and review!
    Liz