Delivery And Returns - Caraselle Direct

We operate from factory/warehouse premises and aim to dispatch the same day (weekdays) and Monday following weekend orders. If you are out when the post is attempted to be delivered, then you will receive a card informing you which post office you should go to collect it. Orders sent by courier will make 3 attempts to deliver. 

United Kingdom (Including Highlands & Islands)

Royal Mail Standard Delivery: £0.01 - £19.99 = £4.99, Over £20.00 = FREE
Express Delivery: Over £0.01 = £6.99
Collect Your Own: FREE at specified location, Unit 18, Bolton North Business Park, Rossini St, Bolton, BL1 8DL

Northern Ireland
Standard Shipping Charge of £15

Channel Islands (Guernsey, Isle of Man, Jersey)
Standard Shipping Charge of £20

Europe - Now shipping to mainland Europe, including:

Country Shipping Charge
France €25.00
Republic of Ireland €25.00
Germany €25.00
Spain (mainland) €31.00
Italy €38.00
Portugal €31.00
Belgium €25.00
Netherlands €25.00
Switzerland SF 44
Greece €38.00
Denmark DK 219

We are now shipping to Australia, New Zealand, the United States, and Canada

Country Up to 5kg Shipping Charge Up to 3kg Shipping Charge Up to 1kg Shipping Charge (Only Australia & New Zealand)
Australia Aus $163 Aus $125 Aus $88
New Zealand NZ $163 NZ $125 NZ $88
USA $70 $56 N/A
Canada $88 $75 N/A

Returns

Returns should ideally be sent to us using recorded delivery as we cannot be held responsible if we do not receive your goods. We refund in total should goods be faulty, and we offer a refund, less our postage costs plus £3.00 admin charge, for unwanted goods provided the goods are in their original packaging, unopened and unused. In both cases, they should be returned and received by us no later than 21 days after they were dispatched. Please include your name, email address, and telephone number so that we can refund you.

Returns address: Caraselle Ltd, Simpleparcels.com Ltd, Unit 18, Bolton North Business Park, Rossini St, Bolton, BL1 8DL